If you have any further questions or require assistance regarding shipping and delivery, please feel free to reach out to our customer support team. We are here to help!
This info is subject to change and will be updated from time to time.
Shipping policy
Overview
We use DHL Express for fast and reliable shipping to ensure that orders arrive on time and without damage to give our customers peace of mind.
Regions We Serve
We currently ship via our website to the UK and EU, as well as Albania, Bosnia & Herzegovina, North Macedonia, Norway, Serbia, Switzerland, and Türkiye, with DHL Express shipping rates calculated at checkout.
Rest of the world:
- Small products and products that do not contain refrigerant: we use DHL Express air freight (calculated at checkout) with the option of sea freight
- Large products and products that contain refrigerant: shipped via sea freight / ocean freight.
Arrival Times
These will be shown on the product page.
Note 1: arrival time is based on the time from payment received not from order time. If you want to speed this up - we currently recommend using bank transfer.
Note 2: shipping times on checkout only account for time taken in delivery and transit not order preparation and time taken for payment to clear.
Pre Order
When an item is on pre-order, it is usually a new arrival, out of stock or awaiting stock.
We are unable to give an exact time frame for these products.
In the event that any of these products become discontinued, we will provide you with a full refund.
Order Tracking
Once your order is shipped, you will receive a tracking number on the order notification via email which will allow you to monitor the status of your shipment through the DHL Express app or website.
Customs and Import Duties
All orders are DDP, with duties paid at the checkout or factored into the shipping quote.
Multiple Items
If you have ordered multiple items in one order from different warehouses, some items may arrive quicker than others due to a difference in manufacturing lead time and shipping times.